Terms and Conditions

TERMS AND CONDITIONS

Last Updated: April 21, 2026

IMPORTANT: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 13). READ CAREFULLY.

These Terms and Conditions (“Terms”) govern your purchase and use of services from Rinse Sites (“Rinse Sites,” “we,” “us”), a Florida sole proprietorship. By purchasing, accessing, or using our services or website at rinsesites.com (the “Site”), you (“Client,” “you”) agree to these Terms and our Privacy Policy.

1. Services

Rinse Sites provides done-for-you website builds, AI chat and voice agent setup, and review generation automation (the “Services”), delivered on the GoHighLevel platform. Specific deliverables, timelines, and fees are set forth in the written proposal, order form, or invoice you accept (the “Order”). The Order, together with these Terms, forms the entire agreement.

2. Fees and Payment

  • Setup fees are due in full before work begins unless otherwise stated in the Order.

  • Monthly subscription fees are billed in advance and auto-renew until canceled.

  • All fees are non-refundable except as expressly stated in Section 3.

  • Late payments accrue the lesser of 1.5% per month or the maximum allowed by Florida law. Accounts more than 15 days past due may be suspended without notice.

  • You agree not to initiate a chargeback without first contacting us in good faith. Unauthorized chargebacks may result in account termination and collection activity, including reasonable attorneys’ fees.

3. Refunds

Setup fees are non-refundable once work has begun. Monthly subscription fees are non-refundable for the current billing cycle. If you cancel, your Services remain active through the end of the paid period. We do not prorate.

4. Client Responsibilities

  • Provide accurate business information, brand assets, content, and access credentials we reasonably request.

  • Respond to requests for information or approval within 5 business days. Delays on your side may extend timelines and do not entitle you to refunds or credits.

  • Maintain your own GoHighLevel sub-account in good standing (where applicable) and pay any GHL platform fees directly to GoHighLevel.

  • Comply with all applicable laws, including TCPA, the Florida Telephone Solicitation Act, CAN-SPAM, and all advertising, consumer protection, and licensing requirements for your industry.

  • Obtain all necessary consents from your own customers before we send SMS, email, or AI-generated voice communications on your behalf.

5. Third-Party Platforms

Our Services are built on and depend on third-party platforms, including GoHighLevel, AI providers (such as OpenAI), SMS and email carriers, review platforms (Google, Facebook), and domain/hosting providers. We are not responsible for outages, pricing changes, policy changes, feature removals, account suspensions, or deliverability issues caused by these third parties. Your use of those platforms is governed by their own terms.

6. AI Chat and Voice Agents

AI agents we configure can make mistakes, misquote prices, hallucinate, mishandle edge cases, or fail to follow instructions. You are responsible for monitoring your AI agents, reviewing transcripts, quoting final prices, confirming bookings, and complying with all applicable disclosure laws (including identifying AI to callers where required). We configure agents using commercially reasonable care but make no guarantee of accuracy, conversion rate, lead quality, or booking outcomes.

7. Review Generation Automation

Our review generation automation sends requests to your customers after service. You are solely responsible for: (a) the accuracy of customer contact data you provide; (b) compliance with each review platform’s terms (Google, Facebook, etc.), including prohibitions on review gating, incentivized reviews, and fake reviews; and (c) responding to reviews. We do not guarantee any specific number of reviews, star rating, or ranking improvement. Review platforms may remove reviews, suspend accounts, or change policies at their sole discretion.

8. Intellectual Property

We retain all rights in our templates, snapshots, prompts, workflows, automations, code, documentation, and methodology (the “Rinse Sites IP”). Upon full payment, you receive a non-exclusive, non-transferable license to use the delivered Services for your business. You may not: resell, sublicense, or redistribute the Rinse Sites IP; export our snapshots, prompts, or workflows to other clients or competing agencies; or reverse-engineer our systems. Your business name, logo, and content you provide remain yours, and you grant us a license to use them to deliver the Services and in our marketing portfolio (name and logo only) unless you opt out in writing.

9. Confidentiality

Each party agrees to keep the other’s non-public business information confidential and use it only to perform or receive the Services. This obligation continues for 2 years after termination.

10. No Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, UPTIME, LEAD VOLUME, BOOKING CONVERSION, REVENUE RESULTS, SEO RANKING, OR AI PERFORMANCE. NO ORAL OR WRITTEN STATEMENT CREATES A WARRANTY.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST LEADS, LOST REVENUE, LOST DATA, OR LOST GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

(b) OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 3 MONTHS IMMEDIATELY PRECEDING THE CLAIM.

(c) NOTHING LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER FLORIDA LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless Rinse Sites and its owner, employees, and contractors from any claim, loss, or expense (including reasonable attorneys’ fees) arising out of: (a) your business, products, or services; (b) content, data, or instructions you provide; (c) your communications to your own customers (including SMS, email, and voice); (d) your violation of these Terms, third-party platform policies, or applicable law; or (e) claims by your customers against you.

13. Binding Arbitration and Class Action Waiver

Any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, held in Hillsborough County, Florida, or by video conference. The arbitrator’s decision may be entered as a judgment in any court of competent jurisdiction.

YOU AND RINSE SITES WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. CLAIMS MUST BE BROUGHT INDIVIDUALLY.

Exceptions: either party may (a) bring a claim in small claims court; (b) seek injunctive relief in court to protect intellectual property or confidential information; or (c) pursue collection of unpaid invoices in court. You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms.

14. Termination

Either party may cancel a monthly subscription with 30 days’ written notice. We may suspend or terminate immediately for non-payment, breach of these Terms, abusive conduct toward our personnel, or use of the Services for unlawful purposes. Upon termination: (a) all unpaid fees become immediately due; (b) your license to use the Rinse Sites IP ends; (c) you are responsible for exporting or migrating your own data before termination. Sections 2, 3, 8–13, and 15 survive termination.

15. Governing Law and Venue

These Terms are governed by Florida law, without regard to conflict-of-laws principles. Subject to Section 13, any action not subject to arbitration will be brought exclusively in the state or federal courts located in Hillsborough County, Florida. Any claim must be filed within one (1) year of the event giving rise to the claim or it is permanently barred.

16. General Provisions

  • Entire Agreement: the Order, these Terms, and the Privacy Policy are the entire agreement and supersede all prior understandings.

  • Amendments: we may update these Terms and will post the updated version with a new “Last Updated” date. Continued use after changes constitutes acceptance.

  • Severability: if any provision is unenforceable, the rest remain in effect.

  • No Waiver: failure to enforce a right is not a waiver.

  • Assignment: you may not assign these Terms without our written consent; we may assign to a successor or affiliate.

  • Independent Contractors: nothing creates a partnership, joint venture, or employment relationship.

  • Electronic Acceptance: acceptance by clicking, emailing, paying an invoice, or using the Services is binding under the federal E-SIGN Act.

  • Force Majeure: we are not liable for delays caused by events beyond our reasonable control.

17. Contact

Rinse Sites

Email: [email protected]

Website: rinsesites.com